Turn last-minute cancellations into recovered revenue.
Connect your PMS so Haylo can surface available appointments based on the practitioners, appointment types, and time windows you configure. Your clinic calendar stays the source of truth.
Free for clinics during the Melbourne pilot
Works for same-day cancellations and unfilled availability.
How Haylo fits your clinic workflow
Five steps from connecting your PMS to a confirmed booking landing back in your calendar — no manual work in between.
- Step 1
Connect your clinic calendar
Haylo reads your live availability from Cliniko (with Halaxy and Nookal next). No clinical notes, no health records — just times and appointment types.
- Step 2
Define your surfacing rules
Pick which practitioners, appointment types, and time windows are eligible. Haylo only surfaces what you allow.
- Step 3
Patients discover open slots
Same-day availability appears in Haylo search the moment your calendar shows it. Nothing manual to manage.
- Step 4
Patient books with a card hold
Haylo holds a card to confirm. Patients still pay you directly at the clinic — Haylo only charges for late cancels or no-shows.
- Step 5
Booking writes back to your PMS
The appointment lands in your calendar in real time and the slot disappears from Haylo. The clinic's calendar stays the source of truth.
Haylo only surfaces what your calendar already shows as free.
Built for clinics, not disruption
Surfacing follows your rules
Haylo only surfaces availability that matches your configured practitioners, appointment types, and time windows. Your PMS remains the source of truth.
Revenue protection
10-minute grace period, then 100% same-day cancellation fee. Haylo helps enforce the disclosed late-cancel/no-show fee so your team does not need to chase patients.
New patient acquisition
Fill empty slots with patients who need care now. Build your patient base while recovering lost revenue.
Minimal staff impact
Setup takes minutes, then Haylo runs in the background. No phone calls. No manual booking. No extra admin work.
No-show protection. Enforced for you.
Same-day bookings come with clear terms: patients have a 10-minute grace period after booking to cancel free of charge. After that, cancellations or no-shows incur a 100% fee.
Haylo handles the enforcement. We collect payment authorisation, enforce the policy, and absorb the awkwardness. Clinics never chase patients or argue about fees.
Haylo helps enforce the disclosed late-cancel/no-show fee so your team does not need to chase patients.
How payments work
Patients pay normally at clinic
For attended appointments, patients pay you directly at the clinic, just like normal. Haylo does NOT process healthcare payments.
Free for clinics during pilot testing
During pilot testing, Haylo does not charge participating clinics setup fees, subscriptions, or commission. Any future paid pricing will be confirmed with the clinic before it applies.
Free during the Melbourne pilot
- No setup feesGet up and running with no upfront cost
- No subscriptionsNo contracts, no lock-ins
- No commission during pilot testingWe're validating Haylo with early clinic partners
- Future pricing confirmed before it appliesAny post-pilot pricing is opt-in and disclosed in advance
Your data stays yours. Always.
What Haylo doesn't see
- · Medical records
- · Clinical notes
- · Diagnoses
- · Treatment information
What Haylo can access
- · Practitioner availability matching your configured rules
- · Patient name, contact, and booking details needed to create or match a patient record in your PMS
- · Appointment type, time, and price
- · Payment authorisation for late-cancel / no-show fees
Haylo uses booking and patient details needed to create or match appointments in your PMS. Haylo does not access clinical notes, diagnoses, treatment plans, medical files, or health records. Clinics retain full patient ownership.
Common questions
What does Haylo cost during the pilot?
Haylo is free for participating clinics during pilot testing. There are no setup fees, subscriptions, or commission during the pilot. Any future paid pricing will be confirmed before it applies.
How are fees collected?
Patients pay you directly at the clinic for attended appointments — Haylo does not process healthcare payments. Haylo may securely hold a patient card to enforce the disclosed late-cancellation and no-show fees, so your team is not chasing patients.
How do cancellations work?
Patients have a 10-minute grace period after booking to cancel free of charge. After that, same-day cancellations or no-shows incur a 100% fee. Haylo handles the enforcement, communication, and fee collection. You don't have awkward conversations with patients.
Does Haylo see patient data?
Haylo uses availability plus the patient and booking details needed to create or match appointments in your PMS, including name, contact details, date of birth where required, appointment type, time, practitioner, and payment-authorisation metadata. Haylo does not access clinical notes, diagnoses, treatment plans, medical files, or health records.
Which PMS do you integrate with?
Cliniko-first. Halaxy, Nookal, and other PMS integrations are planned. Haylo uses availability plus the patient and booking details needed to create or match appointments in a clinic's PMS. Haylo does not access clinical notes, diagnoses, treatment plans, medical files, or health records.
What if I fill the spot myself?
If you or your staff book a patient directly, that slot disappears from Haylo instantly. Haylo reads your calendar automatically, so any changes you make are reflected immediately. No double bookings. No conflicts. You stay in full control.
Built for clinic trust
- PMS remains the source of truth
- Confirmed bookings write back automatically
- Haylo uses booking and patient details needed for PMS booking only
- No clinical notes, diagnoses, treatment plans, medical files, or health records accessed
- Late-cancel/no-show terms are disclosed before booking
Ready to recover lost revenue?
Haylo runs in the background, filling empty slots without changing how you work. No workflow disruption. No extra admin. Just recovered revenue from slots that would otherwise sit empty.
No credit card required. No commitment. Free for clinics during the Melbourne pilot.
No workflow change. Just recovered revenue.