Cliniko first · Halaxy and Nookal planned
Your 2:30 just cancelled.
Haylo lists it before your next patient walks in.
Haylo reads the openings your Cliniko diary already shows as free and puts them in front of people searching your suburb. You choose the practitioners, the appointment types and the hours. Your calendar stays the source of truth — the only thing Haylo ever writes into it is a confirmed booking.
- Free through the pilot — no contract, no notice period
- You keep the diary
- Your front desk keeps working in Cliniko
The shape of it
- 2:12pm
A patient cancels. Your Cliniko diary frees up.
- 2:17pm
The gap appears on Haylo, at the price already on that appointment type. Within five minutes, every time.
- 2:31pm
Someone books it. The appointment is in your calendar; the gap is gone from Haylo.
An illustration of the flow, not a recorded booking.
Two versions of the same Tuesday afternoon
How it goes now
Someone works down the waitlist between patients. Three voicemails and one “let me check with work.” The 2:30 goes out at 2:25 and the room sits quiet until 3:15. Nobody writes it down, so it never turns up in a report — it just quietly happens again on Thursday.
How it goes with Haylo
The gap is listed the moment the cancellation hits your diary. If someone takes it, the booking writes back into Cliniko and comes off Haylo. If nobody takes it, nothing happens, and nobody rang anyone. Your front desk never opened a new tab.
How it works
Four steps. You are only really involved in the first one.
We connect Cliniko together
I'll sit with you and do it — in the clinic, or over a call while you share your screen. You pick which practitioners appear, which appointment types, and which hours. Haylo reads times, appointment types and prices, plus the patient details Cliniko needs to create the booking. It never reads notes, diagnoses or files.
Your gaps show up as they happen
When your diary frees up, that time appears on Haylo. When it fills — by us, by you, by someone ringing the front desk — it comes off. There is no list to maintain and nothing to switch on each morning.
A patient books, with a card saved
They see the fee and the cancellation terms before they confirm. Booking costs them nothing, and they pay you at the visit the way they always have.
It lands in your calendar
The appointment writes back into Cliniko in real time and disappears from Haylo. Bookings confirm on the spot — nothing waits on your approval.
There is a Haylo dashboard if you want to change your rules or look at what has been booked. Day to day, nobody needs to open it. The screen your front desk works from is still Cliniko.
Money, records, and who controls the diary
You have been burned by a platform before, or you know someone who has. So here is each one, flat.
Money
Patients pay you, at the clinic, at the visit — the same as they do now. Haylo does not process healthcare payments and never handles that money. Booking through Haylo is free for the patient and free for you.
A card is saved when a patient books, and it is charged for exactly one thing: a late cancel or a no-show. The amount is on screen before they confirm. Nothing else is ever put through it.
- More than 24 hours before the appointment
- No charge
- Between 24 and 12 hours before
- 50% of the fee
- Inside 12 hours, a no-show, or a same-day booking cancelled after the 10-minute grace window
- 100%
Haylo does the chasing, not your front desk. If a patient cancels late or does not turn up, the charge comes from Haylo and so does the awkward conversation. The fee is yours — forwarded to the clinic within 24 hours of collection.
Records
Haylo reads times, appointment types and prices. To put the booking into Cliniko it also handles the patient’s name, contact details and date of birth where Cliniko asks for one, plus the card authorisation. That is the lot.
- Never read: clinical notes, diagnoses, treatment plans, medical files, health records.
- The patient is your patient. No lead fee, no rented-back contact, and any future pricing gets confirmed with you before it applies.
Who controls the diary
Haylo never decides what is available. Your diary does. Nothing appears that you have not allowed, and if you fill the slot yourself — a phone call, a walk-in, a practitioner running over — it comes off Haylo straight away. No double bookings, because there is only ever one calendar and it is yours.
What it costs
Nothing during the Melbourne pilot. No setup fee, no commission, no per-patient charge, no card on file.
When that changes it is a conversation, not an invoice. You will hear the price from me before it applies, you can say no, and switching Haylo off takes one email. Nothing is ever billed to a clinic that did not agree to it first.
Questions I get asked
- Which systems do you connect to?
- Cliniko, today. Halaxy and Nookal are planned and not built — if you are on either, I would still like to talk, but I am not going to give you a date I cannot keep.
- Can I start with one practitioner?
- Yes, and it is the sensible way in. One practitioner, a couple of afternoons a week. Widen it when you are comfortable, or narrow it back down without asking anyone.
- Do you discount our fees?
- Only if you decide to. Same-day pricing is yours to set. If you would rather put a gap up at your full fee, put it up at your full fee.
- What if we get busy and want out?
- Switch your rules off in the dashboard, or email me and I will do it. There is no notice period, no contract to exit, and your calendar is exactly where you left it.
- Do you write anything into our calendar besides bookings?
- A confirmed appointment goes in, and if the patient cancels through Haylo that appointment is cancelled. Nothing else is created or changed, and nothing is ever deleted.
Who you would be dealing with
I am Chad. I built Haylo, I do the onboarding myself, and if something breaks at eight on a Tuesday morning you will be talking to me rather than a ticket queue. There is no sales team to hand you along to. I would rather have five Melbourne clinics I know by name than fifty I do not.
If you want to see it before you agree to anything, I will come to the clinic with a laptop and connect it to your Cliniko in the room. Twenty minutes. If it is not right for you, I will say so and give you your afternoon back.
— Chad, founder, Haylo Health
Free for clinics through the Melbourne pilot. No contract, no notice period.